Accessibility statement

This statement applies to content published on the Warm Home Discount Eligibility Checker service.

This website is run by the Department for Business, Energy and Industrial Strategy (BEIS). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We are aware that some parts of the service are not fully accessible. Examples include:

  • possible focus issues using mobile devices and VoiceOver
  • the auto-complete select dropdown may pose challenges for screen reader users
  • JAWS users may hear the previous browser tab title when navigating between pages
  • browser extensions altering color and contrast may have limited functionality. Note that Windows High Contrast themes are functioning properly

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements please give feedback (opens in new tab).

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The Department for Business, Energy and Industrial Strategy (BEIS) is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  1. Some users may encounter focus issues on mobile devices and VoiceOver. This fails WCAG 2.1 success criterion 2.4.3 (Focus Order) Level A.
  2. Screen reader users may have difficulty using the auto-complete select dropdown. This fails WCAG 2.1 success criterion 1.3.1 (Info and Relationships) at Level A.

What we’re doing to improve accessibility

We are committed to addressing any issues that do not meet the Web Content Accessibility Guidelines version 2.1 AA standard. Any identified issues will be addressed, and once rectified this page will be updated accordingly.

Preparation of this accessibility statement

This statement was prepared on 12 October 2023. It was last reviewed on 12 October 2023.

This website was last tested on 06 October 2023.